Refund policy
We want you to love your scent. If not, we’re here to help.
Eligibility
- Return or exchange requests are accepted within 14 days of delivery.
- Product must be mostly unused (≥ 90% remaining) and in its original packaging.
- Include your order number and reason for return/exchange.
How to start a return
- Message us on WhatsApp or email with your order number and (for damages/wrong item) photos within 48 hours of delivery.
- We’ll confirm instructions and arrange pickup or share the return address.
Processing time
- We process approved returns/exchanges within 3–5 working days after the item reaches us.
Shipping costs
- Original delivery charges are non-refundable.
- For change-of-mind/exchange requests, the customer covers return courier charges.
- For damaged, leaking, or wrong items received, we cover all courier charges for return or exchange.
Refund method
- Prepaid orders: refunded to the original payment method.
- COD orders: refunded via bank transfer/JazzCash/Easypaisa.
Non-returnable items
- Items used beyond 10%, or returned without original packaging.
- Free gifts or bundle items not returned together.
- Mishandled products or bottles returned with scratches or dents that cannot be resold